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Insurance Technology Dynamics 365 & Power Platform MGA & Specialty Insurance
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Dynamics 365 CRM & Power Platform Delivery

Dataverse modelling, business processes, integrations, and reporting — purpose-built for underwriting, policy administration, claims, and finance workflows.

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Insurance CRM Foundation

Connecting Operational Front-Ends With Core Insurance Data

We configure Microsoft Dynamics 365 as an extensible workflow and visibility layer across submissions, referrals, tasks, and stakeholder interactions.

Standard CRM deployments often falter in insurance because generic data models fail to accommodate complex binder structures, multi-tiered delegated authority, and bordereau validation. Perigon delivers certified Dynamics 365 and Power Platform solutions engineered specifically around insurance schemas, ensuring your CRM integrates seamlessly with policy admin systems, claims platforms, and ledger extracts.

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Native Insurance Dataverse Models

We build robust relational entity schemas that reflect real-world insurance structures:

Broker, MGA, Capacity Provider & Insured Accounts
Binder Facilities, Schemes & Lines of Business
Risk Locations, Dynamic Ratings & Premium Calculations
Claims Ledgers, Reserves & Bordereau Reconciliation Records
Core Capabilities

End-to-End D365 & Power Platform Delivery

From backlog grooming and Dataverse architecture to custom C# plugin engineering and release governance.

Requirements & User Stories

Granular functional specifications and acceptance criteria written specifically for insurance operational workflows.

  • Business Process Flows (BPFs) for underwriting
  • Role-based security matrix & data access controls
  • User stories with Gherkin acceptance criteria
  • Lead, submission, and quote pipeline mapping

Dataverse & API Integration

Modular architecture connecting Dynamics 365 to external rating engines, PAS backends, and finance systems.

  • Custom C# plugins & workflow assemblies
  • REST / Webhook API endpoints & Azure Service Bus
  • Azure Data Factory (ADF) ETL pipelines
  • Document automation via Power Automate

UAT & Release Readiness

Controlled environment governance, regression test suites, defect triage, and audit evidence generation.

  • Traceable test cases mapped to acceptance rules
  • Solution packaging & ALM release pipelines
  • Stakeholder UAT sign-off documentation
  • Hypercare triage & BAU runbook handover
Integration Blueprint

How D365 Operates as an Insurance Integration Hub

Maintaining clean separation of concerns between operational workflow control and core policy/financial ledgers.

Layer 01

Operational CRM

Broker engagement, submission intake, underwriter referral triage, and policy renewal queues managed with complete audit trails.

Layer 02

Automation & Flows

Power Automate and C# plugins managing schedule reminders, quote document generation, notification emails, and validation rules.

Layer 03

Middleware & APIs

Azure Data Factory and Service Bus pipelines moving transactional payloads reliably between CRM, external portals, and PAS engines.

Layer 04

Core Ledgers & BDX

Downstream synchronization with general ledgers, claims repositories, and bordereaux extraction engines with audit evidence packs.

Next Step

Deliver Your Dynamics 365 CRM With Confidence

Tell us about your platform environment, integration goals, or current CRM delivery challenges. We'll suggest a practical roadmap and delivery approach.

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